“He took the time to really understand our clunky manual process and turned it into a smooth, automated workflow that just works.”
Hamza, Stoltzfus Structures
Your storescales.Your support doesn't.
Fix that in ONE click with the 20-Day Ecom Support Standard
Trusted by
01 / The problem
Growing means hiring. Hiring is the slow part.
You are ready to grow. More ad spend, more sales, a new store, a new market. Each one adds tickets, and the only answer available is another seat.
Growth adds tickets
01More ad spend, more sales, a new store, a new country. Every one lands in the same inbox, and the team that was already full gets more work.
So you hire, again
02A support seat runs about $27,000 a year offshore, and the money is the easy part. Weeks go into finding them, training them, and managing them after that.
And they leave
03People quit a few months in, sometimes right after they are fully trained, and everything you taught them walks out with them. You start the same process over.
02 / What I build
Two systems, both guaranteed
One system works your tickets, one answers your phone. Both run on your own accounts.
- Every ticket arrives with the reply already drafted
- One custom flow per ticket category, built from your own tickets
- Your tone, your policy, your order data
- Refunds and disputes held back for a human
- Auto-send earned one category at a time
- Live in 20 working days
Live · The support system
1,428 drafted todayWhere's my order #4821?
WISMOOrder lookupWorking
Refund request, wrong size
RefundGate check
Do you ship to Canada?
FAQShipping zones
Change my delivery address
Order updateGorgias
Wholesale / bulk pricing?
High intent
Drafted in secondsRefunds held for a human
Illustrative interface, wired to Gorgias, Zendesk, Freshdesk, Shopify and your order data
The stack
Tools we work with.
Best-in-class platforms, wired together by custom AI
Shopify
01Storefront & checkout
Gorgias
02Support automation
Zendesk
03Helpdesk & ticketing
Meta
04Ads & audiences
Anthropic
05Frontier AI models
Claude Code
06Agentic engineering
Claude Cowork
07AI teammates
n8n
08Workflow orchestration
04 / Client stories
In their own words
14 reviews, all 5 stars
1,500
Support tickets a day, up from 200
9 → 5
Smaller team, more coverage
10 days
From brief to live system
5/5
Across 14 client reviews
Real numbers from a recent MonoClick support build
“By far the best AI developer I've ever worked with, and I've worked with many. He doesn't just deliver what's asked; he thinks ahead, anticipates challenges, and actively aligns his work with our broader business goals.”
“Technically he is capable but more than that he has been very patient and very customer support oriented. More freelancers like him are needed.”
Chris O., Worldwide Quality Control
“Henry is a talented problem solver and great communicator. We love working with him on our AI agent!”
Emil, CTO, Utiligize
“Working with Henry is a breath of fresh air. He went above and beyond of what we had asked of him.”
Eru, Kia Ora Kahi
“Very good and enriching workshop.”
Doron, IT Development
“He took the time to really understand our clunky manual process and turned it into a smooth, automated workflow that just works.”
Hamza, Stoltzfus Structures
“Technically he is capable but more than that he has been very patient and very customer support oriented. More freelancers like him are needed.”
Chris O., Worldwide Quality Control
“Henry is a talented problem solver and great communicator. We love working with him on our AI agent!”
Emil, CTO, Utiligize
“Working with Henry is a breath of fresh air. He went above and beyond of what we had asked of him.”
Eru, Kia Ora Kahi
“Very good and enriching workshop.”
Doron, IT Development
01
Free audit
the callA free call where we look at how your support runs today: your helpdesk, how tickets get handled, and what a system could take over.
Free, 30 minutes
02
Report
sets the numberYou send your last 60 days of tickets as a CSV. I send back the full analysis. If it says the system will not clear the number, you keep the report and stop there.
- Every ticket category, ranked by volume
- What the system can draft today
- The number I will be held to
- A cost estimation for the build
Credited in full against the build
03
Brain
one knowledge baseYour policies, products and ticket history become one knowledge base: Notion docs, product descriptions and prices, refund policies, SOPs, macros, your tone and your niche vocabulary. Each ticket category then gets its own flow, written from your own tickets.
Build phase
04
Shadow mode
100% draftsThe system drafts on live tickets while your team keeps sending. Each draft comes with a confidence score for auto-send and a one-sentence explanation. Your team reviews the drafts, and their feedback drives the fine tuning in the next phase.
On your real queue
05
Gate
blocks what failsA second model scores every draft and blocks what fails. Refunds and disputes never leave without a human. Includes 10 working days of support where I fine tune the Gate on your team's feedback from the drafts.
10 working days of tuning included
06
Live auto-send
30% minimumAuto-send turns on one category at a time, once the Gate has scored that category clean. At least 3 in 10 answers go out exactly as written. That is the floor I guarantee, or I keep working for free until it is met.
Category by category
01
Your code, your accounts
We build inside your own tools and hand over full access when we ship. No black box, no platform you can never leave.
02
Your data stays yours
Everything runs on your infrastructure and your accounts. We never resell your data or train public models on it.
03
No monthly ransom
You pay to build it, then you keep it. Optional retainers buy improvements and new features, never access to your own system.
04
Built to hand off
Every system ships documented and explained, so your team can run it, tweak it and extend it long after we are gone.
07 / The offers
Two offers. Two guarantees.
Built once, run on your own accounts, each with a number I am held to. Pricing happens on the audit call.
The support system01
The 20-Day Ecom Support Standard
Every ticket arrives with the answer already drafted, in your tone and on your policy.
The guarantee: The Send-As-Written Standard
At least 3 in 10 drafts go out exactly as written. Miss that floor and I keep working free until it clears.
What ships
- The Ticket Teardown, credited in full
- The Brain: your policies, products and ticket history
- The Gate: refunds wait for a human
- Photos: the system asks, reads, asks again if unclear, and any decision that costs money goes to a human
- Auto-send, one category at a time
- 10 working days of tuning, then the Handover Pack
The phone system02
The 20-Day Ecom Phone Standard
Every call answered on your own accounts, at half what you pay now or less.
The guarantee: Nothing Moves Until It Passes
Your current provider keeps every live call until six checks pass. Half your bill is the floor, or I keep working free until it clears.
What ships
- The Phone Line Teardown, credited in full
- Inbound voice on your own ElevenLabs, Claude and Twilio
- Shopify lookup by phone or order number
- Tracking, returns and SMS checkout links
- Gorgias or Zendesk sync when a call is unresolved
- Your dashboard: calls, transcripts, attributed revenue
Your code, your keys, your knowledge base. A monthly retainer keeps it tuned, and the guarantee runs while it runs.
08 / FAQ
Good questions
How the two systems, the guarantees and the free audit work.
Still have questions? We're here to help.
09 / Get startedOne click
One click
ahead.
Book a free call. We go through how your support runs today, your helpdesk, your volume, the tickets that eat the most time, and I tell you what a system would take over and what it would not.
Free, 30 minutes
On your helpdesk and your volume
No commitment