Case Studies

AI Support Automation for DTC Brand

Client: Welzo

Challenge

Support team overwhelmed with repetitive order and product queries, 48-hour response times during peak sales

Solution

Deployed AI-powered support automation with Gorgias, trained on product catalog, FAQs, and order data

Results

• Support tickets reduced by 60%
• Response time: 48 hours → 5 minutes
• Customer satisfaction up 25%
• Team freed to handle complex issues

AI Chatbot for Shopify Store

Client: Kia Ora Kahi

Challenge

High volume of pre-purchase questions going unanswered, leading to cart abandonment and lost conversions

Solution

Built an AI chatbot trained on the full product catalog, shipping policies, and FAQ to handle inquiries 24/7

Results

• 60% reduction in support inquiries
• Response time under 10 seconds
• Conversion rate increased by 30%
• 24/7 customer coverage without extra hires

Competitor Ad Intelligence Dashboard

Client: Growing Fashion Brand

Challenge

No visibility into competitor ad strategies, creative decisions based on guesswork, high CPA on paid channels

Solution

Built a competitor ad tracking system across Meta and TikTok with automated creative analysis and alerts

Results

• Identified 3 winning ad angles from competitors
• CPA reduced by 40% after creative iteration
• Time-to-launch for new creatives cut by 60%
• Data-driven ad strategy replacing guesswork