MonoClick

The two systems

One works your tickets.
One answers your phone.

I build two systems for ecommerce brands on Gorgias, Zendesk or Freshdesk. Each runs on your own accounts, ships in 20 working days, and carries a named guarantee with a number I am held to.

20 days
Working days to live
3 in 10
Sent as written, the floor
Half
Your voice bill, the floor

Built on

ShopifyGorgiasZendeskAnthropic
02 / What I build

Two systems, both guaranteed

One system works your tickets, one answers your phone. Both run on your own accounts.
  • Every ticket arrives with the reply already drafted
  • One custom flow per ticket category, built from your own tickets
  • Your tone, your policy, your order data
  • Refunds and disputes held back for a human
  • Auto-send earned one category at a time
  • Live in 20 working days
03 / The system, live

Watch it clear the queue.

Every ticket arrives with the reply already drafted, checked against your policies and order data. The Gate scores each draft and blocks what fails. Refunds never leave without a human. Your team runs the exceptions.

Live · The support system
1,428 drafted today

Where's my order #4821?

WISMOOrder lookupWorking

Refund request, wrong size

RefundGate check

Do you ship to Canada?

FAQShipping zones

Change my delivery address

Order updateGorgias

Wholesale / bulk pricing?

High intent
Drafted in secondsRefunds held for a human

Illustrative interface, wired to Gorgias, Zendesk, Freshdesk, Shopify and your order data

05 / The process

Six steps to guaranteed

It starts with a free call about how your support runs today and ends with auto-send turned on one category at a time. The whole path runs on your real queue, inside your own helpdesk.

01

Free audit

the call

A free call where we look at how your support runs today: your helpdesk, how tickets get handled, and what a system could take over.

Free, 30 minutes
02

Report

sets the number

You send your last 60 days of tickets as a CSV. I send back the full analysis. If it says the system will not clear the number, you keep the report and stop there.

  • Every ticket category, ranked by volume
  • What the system can draft today
  • The number I will be held to
  • A cost estimation for the build
Credited in full against the build
03

Brain

one knowledge base

Your policies, products and ticket history become one knowledge base: Notion docs, product descriptions and prices, refund policies, SOPs, macros, your tone and your niche vocabulary. Each ticket category then gets its own flow, written from your own tickets.

Build phase
04

Shadow mode

100% drafts

The system drafts on live tickets while your team keeps sending. Each draft comes with a confidence score for auto-send and a one-sentence explanation. Your team reviews the drafts, and their feedback drives the fine tuning in the next phase.

On your real queue
05

Gate

blocks what fails

A second model scores every draft and blocks what fails. Refunds and disputes never leave without a human. Includes 10 working days of support where I fine tune the Gate on your team's feedback from the drafts.

10 working days of tuning included
06

Live auto-send

30% minimum

Auto-send turns on one category at a time, once the Gate has scored that category clean. At least 3 in 10 answers go out exactly as written. That is the floor I guarantee, or I keep working for free until it is met.

Category by category
06 / Ownership

You own it. All of it.

This is not software you rent. When we are done, the system, the code and the automations are yours, running inside your own stack, with nothing holding you hostage.

01

Your code, your accounts

We build inside your own tools and hand over full access when we ship. No black box, no platform you can never leave.

02

Your data stays yours

Everything runs on your infrastructure and your accounts. We never resell your data or train public models on it.

03

No monthly ransom

You pay to build it, then you keep it. Optional retainers buy improvements and new features, never access to your own system.

04

Built to hand off

Every system ships documented and explained, so your team can run it, tweak it and extend it long after we are gone.

07 / The offers

Two offers. Two guarantees.

Built once, run on your own accounts, each with a number I am held to. Pricing happens on the audit call.
The support system01

The 20-Day Ecom Support Standard

Every ticket arrives with the answer already drafted, in your tone and on your policy.

The guarantee: The Send-As-Written Standard

At least 3 in 10 drafts go out exactly as written. Miss that floor and I keep working free until it clears.

What ships
  • The Ticket Teardown, credited in full
  • The Brain: your policies, products and ticket history
  • The Gate: refunds wait for a human
  • Photos: the system asks, reads, asks again if unclear, and any decision that costs money goes to a human
  • Auto-send, one category at a time
  • 10 working days of tuning, then the Handover Pack
The phone system02

The 20-Day Ecom Phone Standard

Every call answered on your own accounts, at half what you pay now or less.

The guarantee: Nothing Moves Until It Passes

Your current provider keeps every live call until six checks pass. Half your bill is the floor, or I keep working free until it clears.

What ships
  • The Phone Line Teardown, credited in full
  • Inbound voice on your own ElevenLabs, Claude and Twilio
  • Shopify lookup by phone or order number
  • Tracking, returns and SMS checkout links
  • Gorgias or Zendesk sync when a call is unresolved
  • Your dashboard: calls, transcripts, attributed revenue

Your code, your keys, your knowledge base. A monthly retainer keeps it tuned, and the guarantee runs while it runs.

09 / Get started

One click
ahead.

Book a free call. We go through how your support runs today, your helpdesk, your volume, the tickets that eat the most time, and I tell you what a system would take over and what it would not.

Free, 30 minutes
On your helpdesk and your volume
No commitment